News Release

Contact:
Joe North
Director of Sales and Marketing
425-746-9481

Spectrum Controls Announces Agreement with 
Rockwell Automation Customer Support Centers

Rockwell Automation to provide global technical product telephone support for Spectrum Controls

May 20, 2002—Bellevue, Washington — Spectrum Controls, Inc., the leading manufacturer of hardware and software for the industrial controls marketplace, is pleased to announce an agreement with Rockwell Automation for technical telephone support of the Spectrum Controls product line. Spectrum Controls is the first Rockwell Automation Encompass partner to contract with their Customer Support Centers for this new technical support initiative scheduled to launch in June 2002. 

Rockwell Automation will provide technical support of Spectrum Control’s SLC 500, PLC-5 and ControlLogix I/O modules worldwide. Rockwell Automation Support Centers are currently based in the United States, Brazil, Australia, United Kingdom and Germany. Customers can access technical support for Spectrum Controls’ products via telephone from 8 am to 5 pm daily and through email.  

Rockwell Automation has been audited and certified as a highly effective technical call center by the Support Centers Practices (SCP) organization. SCP is a certification program that defines and quantifies support quality objectives. Every year since 1998, Rockwell Automation Customer Support Centers has been recognized with this certification. This world-class support organization will provide Spectrum Controls’ customers multi-lingual, state-of-the-art product support with experienced Rockwell Automation engineers. 

"Spectrum Controls’ participation in this global support program reflects our commitment to our customers worldwide,” states Bruce Wanta, president of Spectrum Controls.  “This program offers our customers the same level of excellence in product telephone support they have come to expect in our I/O products.”

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About Spectrum Controls
Since 1983, Spectrum Controls has continued to be the premier provider of hardware and related software products for the industrial controls marketplace. Products fall into three major categories: I/O modules, human-machine interfaces and communications devices. Corporate headquarters is located in Bellevue, Washington with regional sales offices in Michigan and Georgia. For more information, visit www.spectrumcontrols.com, email spectrum@spectrumcontrols.com or telephone 425-746-9481.

About Rockwell Automation
Rockwell Automation is a leading global provider of industrial automation power, control and information solutions that help customers meet their manufacturing productivity objectives. The company brings together leading brands in industrial automation for Complete Automation solutions, including Allen-Bradley controls and services, Dodge mechanical power transmission products, Reliance Electric motors and drives, and Rockwell Software factory management software.  The company also is a leading provider of contact management technologies and applications that help companies more efficiently manage interaction with their own customers.  Headquartered in Milwaukee, Wisconsin, the company employs about 23,000 people serving customers in more than 80 countries.  Visit support.rockwellautomation.com/SupportRequests/.